3February 2011
Proverbs 12:14 From the fruit of his words a man is satisfied with good, and the work of a man's hand comes back to him.
Certain businesses have developed a bureaucracy to protect their self interest and not the customer, others design their organisation to meet the need of the customer. So it is interesting to note how people respond in their organisations to a complaint. Here at Linga Longa the signal strength on cell phones are weak, and we have a contract with MTN although many people visiting use other service providers. In the last two weeks the signal strength of MTN has fluctuated dramatically causing the connection on 3G to cut. On trying to solve the problem, I have spoken to a call centre and they have taken the complaint and referred it to a third person, nothing happens. In the process I contacted Vodacom and within two hours the regional coverage contacted me, presented a plan of action and by the end of February a transmitter will be up and running in our area.
So one can see that different people respond differently to complaints and problems, some help to solve them, some help to make them worse. As a Christian we need to be aware that we are here to help others and to try to be part of the solution rather than part of the problem. When people speak to us about things that they are unhappy about especially within the church, we should not ignore it, but solve it. We are all part of the accountability structure and we cannot blame neither the Priest nor the Bishop, when we can do something for someone.
Be encouraged to take accountability and solve problems rather than cause them.
Point to ponder: We are accountable
Question to consider: Do you pass the buck?
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